Congratulations!

Your merchant account has been approved and you are ready to begin accepting credit cards. We look forward to working with you and your organization, and being a significant part of your company's success.

The information below will help you get up and running with JetPay quickly and efficiently. We are available to answer your questions 24 hours a day, 7 days a week, and 365 days a year.

Department Phone Email
Customer Support 877-4JetPay or 800-834-4405 assist@jetpay.com
Statements 877-4JetPay or 800-834-4405 assist@jetpay.com
Voice Authorizations 800-834-4405 *must call
Sales Support 214-420-2881 sales@jetpay.com

For Voice Authorizations you MUST provide your Merchant ID number.
When you receive your first statement, feel free to contact customer support to walk you through the statement and how it reads.

JetPay Virtual Terminal Software

If you will be processing using our JetPay Virtual Terminal Software, contact our customer support department at the phone number above, and they will walk you through the download and configuration/setup and training on the software.

Direct Interface/Integration with JetPay's Front End Authorization Platform

If you are integrating your web site, or shopping cart directly to our front end processing platform, please contact your sales agent for more information. To request set up on our 24/7 testing server, or if you have questions or need assistance during this process, you can email assist@jetpay.com.

Equipment/Hardware

If you need to download a payment processing terminal, please contact customer support at
800-834-4405 Ext. 2.

Point of Purchase Decals

Decals are included with this letter. Please place the decal(s) in a prominent location at your establishment.
Please contact our marketing team for web art logos, if possible please specify the image size you need i.e. 200x75pixils etc.


Please make sure you read the terms and conditions of your merchant agreement. It is your responsibility to check the terms and conditions periodically, as rules and rates may change.